FOODYZ
FOODYZ

Policy

Privacy Policy for Foodyz

Update Date: 1/6/2024

1. Introduction

Welcome to the Foodyz application provided by Ether Glow Company, a "Foodyz" Technology solutions provider for food service providers. The Foodyz application is an aggregator for food services that helps our customers order from restaurants for delivery, pickup, or dining. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application and services in accordance with Saudi law and culture.

2. Information We Collect

We collect various types of information to provide and improve our Service. The types of data we collect include:

  • Personal Information:
  • Payment Information:
  • Location Data:
  • Customer's geographical location
  • Order History
  • Usage Data:
  • Other Information:

3. How We Collect Information

We collect information through:

  • Account Registration
  • When users place an order
  • Automatically via the app (e.g., location services)
  • Through third-party services (e.g., payment processors like payment gateways)

4. How We Use Collected Information

We use the collected information for various purposes, including:

  • To process orders and payments (online, cash, or Apple Pay)
  • To provide customer support through CRM services
  • To improve the app and services with our technical team
  • For marketing and promotions (e.g., personalized offers, coupons, and offers)
  • For legal and compliance purposes with Saudi government rules and regulations

5. Sharing User Information with Third Parties

We may share user information with third parties, including:

  • Data analysis service provider 
  • Payment Processors: Online, cash, or Apple Pay
  • Partner Restaurants: Favorite in the app
  • Marketing Partners: Various companies
  • Legal Authorities.
  • Delivery Fleet and Payment Gateways.

6. Protecting User Information

We prioritize the security of your data and employ industry-standard measures, including:

  • Encryption
  • Secure servers
  • Regular security audits
  • Access controls

7. Data Retention Policy

Foodyz retains collected data for as long as necessary to:

•   Provide and maintain our Service

•   Notify users about changes to our Service

•   Allow participation in interactive features

•   Provide customer support

•   Gather analysis or valuable information to improve our Service

•   Monitor the usage of our Service

•   Detect, prevent, and address technical issues

•   Fulfill any other purpose for which you provide it

8. Disclosure of Data

Foodyz may disclose your Personal Data in good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of Foodyz
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of users or the public
  • Protect against legal liability

9. User Rights

Users have the following rights regarding their data:

  • Access to their data
  • Correction of inaccurate data
  • Deletion of their Account.

10. Contact Us

  • For privacy concerns, users can contact us via the contact methods available in the app and website:

11. Changes to This Privacy Policy:

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

12. Acceptance of This Policy

By using our application, you signify your acceptance of this policy.